Shipping Policy

At XADO Hawaii, we understand the unique shipping challenges of island life. We've partnered with reliable carriers to ensure fast and affordable delivery throughout Hawaii and the mainland United States.

Where We Ship

🌺 Hawaiian Islands

We ship to all Hawaiian islands, including:

• Oahu (Honolulu, Pearl City, Kailua, Kaneohe)
• Maui (Kahului, Lahaina, Kihei, Wailea)
• Big Island (Kona, Hilo, Waimea)
• Kauai (Lihue, Poipu, Kapaa, Princeville)
• Molokai
• Lanai

🇺🇸 Mainland United States

We ship to all 48 contiguous states. Alaska shipping is available at additional cost.

🌍 International Shipping

International shipping is currently not available. We only ship within the United States and its territories.

Shipping Costs

Hawaii Shipping Rates

Mainland U.S. Shipping Rates

Delivery Times

Hawaii Delivery

Mainland U.S. Delivery

Order Processing

Processing Time

Most orders are processed and shipped within 1-2 business days. Orders placed on weekends or holidays will be processed on the next business day.

Order Cutoff Time

Orders placed before 2:00 PM HST on business days will typically ship the same day. Orders placed after 2:00 PM will ship the next business day.

Order Confirmation

You will receive an email confirmation when your order is placed and another email with tracking information when your order ships.

Package Tracking

All shipments include tracking. You will receive:

• Email notification when your order ships
• Tracking number and carrier information
• Link to track your package in real-time
• Estimated delivery date

If you have not received tracking information within 2 business days of placing your order, please contact our customer service team.

Shipping Carriers

We ship via the following carriers:

• USPS (United States Postal Service) - Most Hawaii deliveries
• UPS (United Parcel Service) - Expedited and mainland deliveries
• FedEx - Select expedited deliveries

Address Requirements

Accurate Address

Please ensure your shipping address is accurate and complete. We are not responsible for orders shipped to incorrect addresses provided by the customer.

PO Boxes

We can ship to PO boxes via USPS. However, expedited shipping options may not be available for PO box addresses.

Military Addresses (APO/FPO)

We ship to APO/FPO addresses at standard U.S. shipping rates. Delivery times may vary.

Delivery Issues

Lost or Stolen Packages

If your tracking shows the package was delivered but you did not receive it, please check with neighbors and contact the carrier. We will assist with carrier claims for lost packages.

Damaged Packages

If your package arrives damaged, please contact us immediately with photos of the damage. We will replace the product or issue a refund.

Refused or Undeliverable Packages

If a package is returned to us as undeliverable or refused, we will contact you to arrange reshipment. Additional shipping charges may apply.

Special Circumstances

Weather Delays

Hawaii weather (heavy rain, tropical storms) may occasionally cause shipping delays. We will notify you of any significant delays.

Holiday Shipping

During peak holiday seasons (Thanksgiving, Christmas, New Year), shipping times may be extended. We recommend ordering early for holiday gifts.

Large or Bulk Orders

For fleet operators or large quantity orders, please contact us for special shipping arrangements and volume discounts.