Terms of Service

Welcome to XADO Hawaii. These Terms of Service ("Terms") govern your access to and use of our website and the purchase of products from XADO Hawaii.

By accessing or using our website, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our website or purchase our products.

1. Acceptance of Terms

By using this website, you represent that you are at least 18 years of age and have the legal capacity to enter into these Terms. If you are using this website on behalf of a business, you represent that you have authority to bind that business to these Terms.

2. Products and Services

Product Descriptions

We make every effort to display our products accurately. However, we do not guarantee that product descriptions, images, or other content on our website is accurate, complete, or error-free. Colors may vary depending on your display settings.

Pricing

All prices are in U.S. dollars and are subject to change without notice. We reserve the right to correct pricing errors. If a product's price is incorrect, we will contact you before processing your order and give you the option to cancel.

Product Availability

We strive to keep our inventory current, but product availability is not guaranteed. If a product becomes unavailable after you place an order, we will notify you and offer a refund or substitute product.

3. Orders and Payment

Order Acceptance

Your receipt of an order confirmation does not signify our acceptance of your order. We reserve the right to accept or decline your order for any reason, including product availability, errors in pricing or product information, or suspected fraud.

Payment

We accept the following payment methods:

• Credit cards (Visa, Mastercard, American Express, Discover)
• Debit cards
• PayPal

Payment is due at the time of order. By providing payment information, you represent that you are authorized to use the payment method.

Sales Tax

Hawaii General Excise Tax (GET) will be applied to all orders shipped to Hawaii addresses as required by law.

4. Shipping

Shipping times and costs vary depending on your location and selected shipping method. Please see our Shipping Policy for detailed information.

Risk of loss and title for products pass to you upon delivery to the carrier. We are not responsible for delays caused by shipping carriers.

5. Returns and Refunds

Return Policy

We offer a 30-day satisfaction guarantee on most products. Products must be unused, unopened, and in original packaging to be eligible for return. Some products may not be eligible for return due to health and safety regulations.

Refund Process

Refunds will be issued to the original payment method within 5-10 business days of receiving your return. Shipping costs are non-refundable unless the return is due to our error.

Damaged or Defective Products

If you receive a damaged or defective product, please contact us within 7 days of delivery. We will replace the product or issue a full refund, including shipping costs.

6. Product Use and Warranties

Proper Use

Our products are automotive treatments and must be used according to instructions. Improper use may void warranties and could damage your vehicle. Always consult your vehicle's manual and follow product instructions carefully.

Manufacturer's Warranty

XADO products are covered by the manufacturer's warranty. Warranty terms vary by product. We will assist with warranty claims but are not responsible for manufacturer warranty fulfillment.

Results May Vary

Product results depend on various factors including vehicle condition, mileage, maintenance history, and proper application. While we provide expected results based on testing and customer reports, individual results may vary.

7. Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of XADO Hawaii or its content suppliers and is protected by U.S. and international copyright laws.

You may not reproduce, distribute, modify, or create derivative works of any content without our express written permission.

8. User Accounts

If you create an account on our website, you are responsible for:

• Maintaining the confidentiality of your account and password
• All activities that occur under your account
• Notifying us immediately of any unauthorized use

We reserve the right to terminate accounts that violate these Terms or engage in fraudulent activity.

9. Prohibited Uses

You may not use our website to:

• Violate any applicable laws or regulations
• Infringe on intellectual property rights
• Transmit viruses, malware, or harmful code
• Engage in unauthorized data collection or scraping
• Interfere with website security or functionality
• Impersonate another person or entity
• Submit false or misleading information

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, XADO HAWAII SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, OR USE, ARISING OUT OF OR RELATED TO YOUR USE OF OUR WEBSITE OR PRODUCTS.

OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING FROM YOUR USE OF OUR WEBSITE OR PRODUCTS SHALL NOT EXCEED THE AMOUNT YOU PAID FOR THE PRODUCTS.

Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above limitations may not apply to you.

11. Disclaimer of Warranties

OUR WEBSITE AND PRODUCTS ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

We do not warrant that our website will be uninterrupted, secure, or error-free, or that defects will be corrected.

12. Indemnification

You agree to indemnify and hold harmless XADO Hawaii and its officers, directors, employees, and agents from any claims, damages, liabilities, and expenses (including attorneys' fees) arising from your use of our website or products, your violation of these Terms, or your violation of any rights of another person or entity.

13. Dispute Resolution

Informal Resolution

If you have a dispute with us, please contact us first to attempt to resolve the issue informally. Many disputes can be resolved quickly through direct communication.

Arbitration

If we cannot resolve a dispute informally, you agree that any dispute will be resolved through binding arbitration in accordance with the rules of the American Arbitration Association. Arbitration will take place in Hawaii.

Class Action Waiver

You agree that disputes will be resolved on an individual basis and you waive your right to participate in class actions or class-wide arbitration.

14. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Hawaii, without regard to its conflict of law provisions.

15. Modifications to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to our website. Your continued use of our website after changes are posted constitutes your acceptance of the modified Terms.

16. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.